Quick guide
How to use JobProof
Two minutes to read. The short version: take your photos, say what you did, check the draft, send the link.
The routine on site
1. Start the job
Tap New job, pick the customer, give it a title like “Kitchen drain blockage”. Ten seconds.
2. Take photos as you go
Tap Take photo before you start, during if something's worth showing, and after you're done. Choose Before, During or After before you shoot so they're grouped for you.
3. Say what you did
Tap Record voice note and talk like you're telling a mate. Twenty to thirty seconds is plenty. Prefer typing? Tap Type notes instead.
4. Generate the report
Tap Generate report and wait a few seconds. You'll get a tidy draft written from your notes.
5. Read it before it goes
Tap Edit report and fix anything. Nothing reaches your customer until you choose to send it.
6. Send the link
Tap Share with customer, then Copy link or use the share sheet to send it by text, WhatsApp or email.
The one thing that decides how good your report is
JobProof only writes what you said. It will never invent a brand, a measurement, a cause or a test result, because a report that guesses is worse than no report at all. So a thin note gives you a thin report.
Thin note
“Fixed the drain. All good now.”
You'll get a couple of lines and a lot of “Not specified.” Nothing to lean on if there's a dispute later.
Good note
“Kitchen sink was draining slow. Pulled the trap and found it packed with grease and food scraps. Cleared it out, ran the machine through the line to be sure, then flushed it with hot water for a few minutes. Draining properly now. Told the customer to stop tipping cooking oil down the sink.”
Thirty seconds of talking. You'll get findings, work completed, result and a recommendation, all properly written.
If you get stuck, just answer these four in order:
- 1. What was wrong when you got there?
- 2. What did you actually do?
- 3. What did you use or replace?
- 4. How did you check it was fixed, and anything the customer should know?
How your customer gets it
They get a link. That's the whole thing. No account, no app, no password.
- You send it however you already talk to them, by text, WhatsApp or email. It looks like
jobproof.au/r/K4P2M9XQ7T3B - It opens on any phone or computer with your business name and logo at the top, the job details, what you did, and your before and after photos.
- They can tap Download PDF to keep a copy, and Confirm received so you know they've seen it.
You stay in control. The link only ever shows that one job, never your other work or other customers. On the report screen you can see whether they opened it and how many times, and you can revoke the link at any moment, which kills the photos too.
Questions we get asked
- Do I have to record my voice?
- No. Tap Type notes and write a few lines instead. Same result.
- What if it writes something wrong?
- Tap Edit report and change it. Every field is yours to change, and nothing is sent to a customer until you press share.
- Why does it keep saying “Not specified”?
- Because you didn't mention it, and it refuses to guess. Add a note with the detail and tap Regenerate, or just type it into the report yourself.
- Can I add photos after I've left the job?
- Yes. Open the job any time, add photos or notes, then regenerate the report.
- Does this replace my invoicing software?
- No, and it's not trying to. Keep quoting and invoicing where they are. JobProof only does the write-up.